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RETURN, REFUND, & CANCELLATION POLICIES

RETURNS AND REFUNDS ON DIGITAL PRODUCTS

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Due to the nature of digital products (like eBooks, PDF printables, and linked videos), we cannot offer a refund for a change of mind. Once you access the content, you now have access to it and it cannot be returned. Therefore, it is very important that you read the product page, title, and description thoroughly.

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:

  1. You purchased two of the same products accidentally
    We'll gladly refund you for the duplicate purchase(s). Just drop us a note at contact.desiree.swift@gmail.com

  2. There is a technical problem with the product
    First, please reach out with specific information about the technical issue. If you encounter a consistently reproducible error with the product files that cannot be resolved, please let us know at contact.desiree.swift@gmail.com . Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created. 

  3. The product was misrepresented in the description
    We consider an item to be "misrepresented" when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item. 

For example: An item would be misrepresented if the product description promised prayers for spiritual growth, but you received steps on how to anoint your home. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t written well.”

We’re unable to process refunds in the following situations:

  • You no longer need or want the purchased product.

  • You found another product you like better, or you’ve changed your mind about your purchase.

  • You don’t have sufficient expertise to use or understand the product.

  • You don’t have the correct software (described in the listing) to open the digital product. Software requirements may be listed one of several ways, including "Compatible with" information below the product screenshot, file type, or product description. 

  • You feel that the item is of low quality.

  • You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.

  • Your product purchase was made over 30 days ago.

All refunds are at the sole discretion of  www.desireeswift.com and Eternal Hope Ministries.

 

RETURNS AND REFUNDS ON PRINTED BOOKS THROUGH AMAZON

www.desireeswift.com and Eternal Hope Ministries are not in control of the return and refund processes of books purchased through Amazon. If you click a link from the Resources page on www.desireeswift.com to purchase a book and are sent to Amazon, all further interactions will be with Amazon. If you want to return the book and receive a refund, you will need to work with Amazon.

 

REFUNDS FOR ONLINE COURSES

You may cancel your online course purchase for a full refund within 30 days of your purchase. You may receive a full refund if for any reason you are not satisfied with our service and notify us at contact.desiree.swift@gmail.com of your request for a refund within 30 days. After thirty days beyond your initial purchase, we will not be obliged to provide any refund, even on a prorated basis. Once the refund is complete, you will lose access to the online course content.

Should payment plans change or increase after an initial online course or community subscription purchase, current Users will either have the option of staying on their current plan or may be grandfathered into the new subscription plan at their current subscription plan’s rate.

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